Case Study I : New Technology - Who or What Is Responsible

QUESTION 1

Describe three 3 effects of ERP failure based on the case above?

· They facing serious financial problems - Hershey Food Corporation has issued a major profits warning due to ERP

· They facing a massive distribution problem - As result many stores lacking Hershey products before Halloween and Christmas

. The pharmaceitical distributor - FoxMayer caused the company to announce a $500 million lawsuit against SAP and Andersen Consulting, British Organization.

QUESTION 2

Describe four 4 factors that organization should assess in choosing ERP vendor.

· Flexible - Must be able to quickly respond to the changing needs of the organization

· Modular and open - Must have an open system architecture, meaning that any module       can be interface, with or detached whenever required without affecting the other modules. 

· Comprehensive - Must be able to support variety of organizational functions for a wide       range of businesses

· Beyond the company- Must support external partnerships and collaboration efforts.